Privacy Policy

1. Introduction

BrownCo Power Solutions LLC ("BrownCo," "we," "us," or "our") respects the privacy of our customers and visitors ("user" or "you"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information in two settings:

• Our website, https://browncopower.com/ (the "Site"), and
• Our repair and maintenance services (the "Services"), including small engine repair, diagnostics, preventative maintenance, parts and lubricant sales, and equipment sales — however you reach us, whether through the Site, by phone, by text message, by email, through social media, or in person at our shop.

In short: this policy covers the information we collect when you visit our website and the information we collect when you bring us a machine. Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not use the Site or the Services.

We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Last updated" date of this Privacy Policy. Any changes or modifications will be effective immediately upon posting the updated Privacy Policy on the Site, and you waive the right to receive specific notice of each such change or modification.

You are encouraged to periodically review this Privacy Policy to stay informed of updates. You will be deemed to have been made aware of, will be subject to, and will be deemed to have accepted the changes in any revised Privacy Policy by your continued use of the Site or the Services after the date such revised Privacy Policy is posted.

2. Information We Collect

We may collect information about you in a variety of ways. The information we may collect includes:

Personal Data

Personally identifiable information, such as your name, address, email address, telephone number, and any other information you voluntarily provide to us when you contact us, schedule an appointment, request a quote, submit a service inquiry, drop off equipment, or participate in any activities related to the Site or the Services (such as online forms or messaging). You are under no obligation to provide us with personal information of any kind; however, your refusal to do so may prevent us from providing certain Services, such as booking a repair, honoring a warranty claim, or contacting you about your equipment.

Service and Equipment Data

When we take in a machine for diagnosis, repair, or maintenance, we create a service record (a "work order"). A service record may contain:

• Your name and contact information, and the address where equipment was picked up or delivered, if applicable
• Equipment make, model, year, and serial number
• The problem you reported to us, in your words or ours
• Our diagnostic findings, test results, and measurements
• The work performed, including parts, filters, fluids, and lubricants used
• Hour-meter readings, engine hours, or run-time data shown on the equipment
• Dates of drop-off, service, and pickup
• Pricing, labor time, estimates, invoices, and payment status
• Notes on prior service history and any recommendations we made

Equipment Photographs

We photograph equipment as a normal part of intake, diagnosis, and repair. Photographs are used to document the condition of a machine when it arrives, to record what we found and what we did, to support warranty and parts claims, and to protect both you and us in the event of a disagreement about the condition of the equipment. These photographs are stored with the service record.

Our photographs are of equipment, not of people. We do not intentionally photograph faces, license plates, house numbers, street signs, mailboxes, or the inside of anyone's home. If something identifying ends up in the frame by accident, we crop it, blur it, or do not use the photo.

Derivative Data

Information our servers automatically collect when you access the Site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Site.

Financial Data

We do not collect or store financial information (such as full credit card numbers) directly on the Site. Payments for Services are processed in person or through secure third-party payment processors, and we do not retain sensitive payment details. We do retain records of what was charged and whether it was paid, as part of the service record and for tax and business recordkeeping purposes.

3. Use of Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you to:

• Respond to your inquiries, schedule appointments, provide service quotes, or communicate about repairs and maintenance.
• Diagnose, repair, and maintain your equipment, and keep an accurate service history for it.
• Prepare estimates and invoices and process payment.
• Support warranty claims, parts returns, and manufacturer or supplier requirements.
• Improve the efficiency and operation of the Site.
• Monitor and analyze usage and trends to enhance your experience with the Site.
• Notify you of updates, promotions, or changes to our Services.
• Offer recommendations for services or preventative maintenance.
• Create de-identified educational content, as described below.
• Perform other business activities as needed.
• Prevent fraudulent activity and protect against misuse.
• Request feedback and contact you about your use of our Services.
• Resolve disputes and troubleshoot problems.
• Meet our legal, tax, and recordkeeping obligations.

Educational and Promotional Use of De-Identified Service Information

Teaching people about their own equipment is part of how we do business. We publish repair write-ups, troubleshooting guides, maintenance articles, and short videos and social posts that describe real repairs: what the symptom was, what actually caused it, how we fixed it, and how an owner can keep it from happening again.

When we do this, the following rules apply, without exception:

• We remove your identifying information first. Before any service information is used for educational or promotional content, we remove your name, your address, your phone number, your email address, and the equipment's serial number. In our published content, customers are referred to only as "my client."
• The content is about the machine, not about you. We describe the equipment, the failure, and the repair. We do not describe you, characterize you, or discuss your circumstances.
• We will not publish your name, likeness, property, or testimonial without separate written permission. We do not publish customer names, photographs of customers, recognizable images of a customer's home or property, or quotes and testimonials attributed to a customer, unless you have given us specific written permission for that specific use. General consent to service is not permission to publish anything identifiable.
• The only people who appear in our own photos and videos are members of the Brown family. Any people you see in BrownCo photos or video are us — Dylan, his wife, and his kid.
• Restoration and project content is about our own machines. Long-form restoration and build content features equipment that BrownCo owns, not customer equipment, unless we have your separate written permission.
• You can opt out. If you would prefer that we not use your repair at all, even in de-identified form, email us at privacy@browncopower.com and we will exclude your service records from educational and promotional content. There is no charge for this, and it will have no effect whatsoever on the service you receive, how quickly we get to your machine, or what you are charged. You can tell us at drop-off, or any time afterward.

Automated and AI-Assisted Processing

We use software, including third-party artificial intelligence ("AI") services, to help us draft educational and marketing content from de-identified service information.

• What is sent: the de-identified technical details of a repair — equipment make and model, the reported symptom, the diagnostic findings, the parts and lubricants used, and the corrective action.
• What is never sent: customer names, addresses, phone numbers, email addresses, and equipment serial numbers are removed before anything leaves our shop.
• What it is not used for: we do not use AI or any automated system to make decisions about you. It plays no part in what we charge you, whether we accept your job, how we prioritize your repair, whether we honor a warranty, or any other decision that affects you, your pricing, or your service. Every one of those decisions is made by a human being — Dylan.
• The AI provider processes this information on our behalf as a service provider and is not permitted to use it to identify you.

4. Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

By Law or to Protect Rights

If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation. This includes exchanging information with other entities for fraud protection.

Third-Party Service Providers

We may share your information with third parties that perform services for us or on our behalf, including website hosting, email delivery, analytics, payment processing, appointment scheduling, shop-management software, and the AI drafting services described in Section 3. These providers are permitted to use your information only to perform services for us.

Manufacturers, Suppliers, and Warranty Administrators

Where a repair involves a warranty claim, a parts return, or a technical support case, we may share the equipment make, model, serial number, failure details, and, where the claim requires it, your name and contact information with the manufacturer, distributor, or parts supplier handling the claim.

Business Transfers

If we reorganize or sell all or a portion of our assets, undergo a merger, or are acquired by another entity, we may transfer your information to the successor entity.

We are not responsible for the actions of third parties with whom you share personal or sensitive data directly, and we have no authority to manage or control third-party solicitations. If you no longer wish to receive correspondence from third parties, you are responsible for contacting them directly.

We do not sell your personal information.

5. Tracking Technologies

Cookies and Web Beacons

We may use cookies, web beacons, tracking pixels, and other tracking technologies on the Site to help customize the Site and improve your experience. When you access the Site, your personal information is not collected through the use of tracking technology alone. Most browsers are set to accept cookies by default. You can remove or reject cookies, but be aware that such action could affect the availability and functionality of the Site.

Website Analytics

We may partner with selected third-party vendors, such as Google Analytics, to allow tracking technologies and remarketing services on the Site through the use of first-party cookies and third-party cookies, to analyze and track users' use of the Site. By accessing the Site, you consent to the collection and use of your information by these third-party vendors. You are encouraged to review their privacy policies. If you do not want any information to be collected and used by tracking technologies, you can opt out via the Network Advertising Initiative Opt-Out Tool or Digital Advertising Alliance Opt-Out Tool.

6. Third-Party Websites

The Site may contain links to third-party websites and applications of interest that are not affiliated with us, including our AMSOIL dealer site at browncosynthetics.com and product links to amsoil.com. Once you have used these links to leave the Site, any information you provide to these third parties is not covered by this Privacy Policy, and we cannot guarantee the safety and privacy of your information. Before visiting and providing any information to any third-party websites, you should review their privacy policies and practices.

7. Security and Retention of Your Information

Security

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse. Therefore, we cannot guarantee complete security if you provide personal information.

Retention of Service Records and Photographs

We keep service records and equipment photographs for approximately seven (7) years from the date of service. We keep them that long for good reasons:

• To honor and verify warranty claims on parts and labor
• To resolve disputes about what was done to a machine and when
• To maintain an accurate service history, so that the next time your machine comes in we know what has already been done to it
• To meet tax, accounting, and business recordkeeping requirements

After that period, records are deleted or destroyed in the ordinary course of business.

Requesting Deletion

You may ask us to delete your personal information at any time by emailing privacy@browncopower.com. We will honor deletion requests except where we are required to retain the information by law, or where we need it to complete an open job, resolve an active dispute, or support an open warranty claim. If we cannot delete something, we will tell you what we are keeping and why.

Two things you should know about deletion:

• Deleting your service history means we will no longer have a record of what was done to your equipment, which may affect our ability to honor a warranty on prior work.
• Educational content that has already been published in de-identified form may remain published. Because that content contains no information identifying you, deleting your personal records does not remove it. If you want us to stop using your repairs in future content, see the opt-out in Section 3.

8. Policy for Children

We do not knowingly solicit information from or market to children under the age of 13. If you become aware of any data we have collected from children under age 13, please contact us using the contact information provided below.

9. Contact Us

If you have questions or comments about this Privacy Policy, want to opt out of de-identified educational use, or want to request deletion of your information, please contact us at:

BrownCo Power Solutions LLC
159 North Arcadia Drive
Bogart, Georgia 30622

Phone: 470-739-5059
Email: privacy@browncopower.com